Broadband router

[Pauldo3]

Just got new ultra broadband there asking for the return of the old router or I'm going to be charged for it, but they took it with them when the left been on phone half hour already I give up 

[cookiemonsteruk]

@Pauldo3 

Keep checking back on the forum preferrably using a chrome browser.

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Pauldo3 an invite to chat.

[Addie15]

Update-We are closing this now as there has been no response to this invite within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.