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Discussion topic: Broadband regularly drops out

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Avatar for Fred781
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This message was authored by: Fred781

Message posted on ‎11 Jun 2026 11:48 AM

Broadband regularly drops out

Broadband regularly drops out.   Therefore no WiFi.  Can you please  look into this problem and provide me with a decent service.  (Note:  I have noticed that the cover on the connection box at the top of the BT pole in my garden is open). 

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎11 Jun 2026 11:57 AM

Re: Broadband regularly drops out

Posted by a Superuser, not a Sky employee. Find out more

Hi @Fred781 

Sky wont respond to forum posts, nor will they investigate your line off the back of one. 

When your broadband drops, have you tried running the line test in the My Sky app to see if its picked up?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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