Booster not working

[Andy1603]

I have a booster wired in in a different room to the router via Ethernet. It has no lights on, but if I unplug it and plug it in again I get flashing white light, then nothing. My connection to WiFi is incredibly poor - I should be getting full bars as sat right next to the wired booster. 

[jamesn123]

@Andy1603 

Which booster is it? Some boosters dont support ethernet backhaul and you would need to pair it to your main hub via WPS. 

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[Andy1603]

Sky Max pod booster - installed by an engineer a while ago

[Andy1603]

Should there be a light on if it's working?

[jamesn123]

@Andy1603 

The light on the pod goes off when its connected and working. Its a bit counter-intuitive. 

[Andy1603]

Ok - issue is my laptop is connecting to the router, not the booster. How do I change this

[Andy1603]

Sorted - solution was to change the security level (in app) from l3 to l2. 

not sure of implications here, but does now work

[jamesn123]

@Andy1603 

The security levels are just WPA2 vs WPA3. Switching back to WPA2 still means your network is secure as WPA2 is still considered a secure standard.