Broadband puzzle

[IanEA]

This morning 18th November 2025 I received a heads up from Sky about a outrage on my Broadband..

when checking late PM  it is no longer marked up.

my Problem is with our Ring chime which will no longer connect to our fully working 300 mb Broadband , followed all the online advice to fix it to no avail, flashing green light , but no WiFi connection all . All other connections Ok, but at the time of fault early am , nothing was on, but Ring chime is on 24/7 ! Could the outrage have killed the chime ?

[Chrisee]

@IanEA a broadband outage could not have damaged a device connected by WiFi. Try resetting the chime by holding in the side button for q5 seconds and reconnecting it.

[IanEA]

Thank you.

After suspecting outrage  fault, had killed the  chime and going though  resetting  procedures several  times as per Sky help page until  I lost the will to live!

After a break looked at it again.

What sorted it was to start over over for  settling up a new device. Now back on line

Sadly fix was not mentioned on the Sky help page.

Thanks