Discussion topic: Broadband problems

This message was authored by: Jonathan+2 · ‎28 May 2022

Not good company sky broadband is crap keeps dropping down and if they don't sort it I am leaving to go somewhere else not happy all with the services I am getting paying all that money a month for broadband and TV

This message was authored by: Lisa-P1987 · ‎30 May 2022

Update - spoke to Jonathan+2 but they were not happy to complete troubleshooting and wished to cancel. We linked them to the cancellations team.

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by: GD1 · ‎28 May 2022

@Jonathan+2 You are only talking to fellow customers here. Have you reported these issues to Sky? If not they cannot know there are any issues.

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Mr+Flibbles+86 · ‎28 May 2022

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

This message was authored by: Lisa-P1987 · ‎30 May 2022

Update - spoke to Jonathan+2 but they were not happy to complete troubleshooting and wished to cancel. We linked them to the cancellations team.

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Broadband problems

Broadband problems

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