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Discussion topic: Broadband outage
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This message was authored by: AshTerrace
Message posted on 10 Aug 2026 08:06 AM
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Broadband outage
Hello. We moved house on 20th July and upgraded to Max, having previously had no issues with wifi at all. The app has shown a broadband outage since 26th July, it's now 10th August. The light is on the hub and tv works, but the wifi is lagging, even though a speed test indicates no issues with the wifi connection. Is there anywhere where updates are given on existing outages? I don't have time to ring Sky.. I am a bit baffled as to what the issue could be.
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
Find out more
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 10 Aug 2026 08:41 AM
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Re: Broadband outage
'Lagging WiFi' is not an outage.
Do you have an internet connection through the Hub,?
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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