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Discussion topic: Broadband outage

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This message was authored by Mandsweet This message was authored by: Mandsweet

Broadband outage

Is anyone else experiencing the broadband outage in the RH5 area, it went down 15/11 and still off, absolutely no updates from sky which is unacceptable 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband outage

Posted by a Superuser, not a Sky employee. Find out more

@Mandsweet I assume you have been told it is an area issue either by running the service checker or you have called Sky yourself. 

 

If so unfortunately nobody including the engineers from Openreach dealing with the issue can give you an estmate of when your line will be back up. That us the reality however you will be due compensation if the fault is not fixed by Tuesday night which is the end of the. second working day after the fault was reported see Customer Auto-Compensation | Sky Help | Sky.com

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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