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Discussion topic: Broadband outage

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This message was authored by feebi This message was authored by: feebi

Broadband outage

Is anyone else in the Livingston area having a broadband outage? I'm shocked that since I'm also a sky mobile customer, that sky can't/won't do anything to ensure that I still have internet access and unlimited data! Usually poor customer service when calling, 0 information provided.
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband outage

Posted by a Superuser, not a Sky employee. Find out more

@feebi wrote:

I'm shocked that since I'm also a sky mobile customer, that sky can't/won't do anything to ensure that I still have internet access and unlimited data! 

 


The Sky deal is to add 2GB of data to the accounts of Sky Mobile customers who also have Sky Broadband with the Broadband Boost subscription supplement: they have never advertised otherwise.  If you wish to have automated fail over to cellular data then you'll need to use a different ISP: Sky doesn't offer that on domestic contracts, although it is an option on their Business Broadband product.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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