Discussion topic: Broadband outage

This message was authored by: Mike-H · ‎19 Jul 2023

My broadband keeps dropping out, this evening and last night and seems to be around 9pm til late, very frustrating.

This message was authored by: Highlinder · ‎20 Jul 2023

@Mike-H Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Chrisee · ‎20 Jul 2023

@Mike-H any time your line drops runnthe connection test in the My Sky app overca mobile connection. It will tell you if there is a known fault. It can book an engineer if its line tests showca fault but with a line drop it often can't so if the line is still down this morning call Sky to report a fault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Broadband outage

Broadband outage

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