Broadband outage 8/12/24 ongoing

[Michelles51]

Broadband outage since last Saturday . So 1 week now . In b13 area . No information re: when getting back. No tv / WiFi. 

[caesarome]

@Michelles51 

Does anything appear here for you:

https://www.sky.com/servicechecker

[Michelles51]

yes says they are working on it and will be fixed in a couple of days ... this has been the case since Monday . 

[caesarome]

Openreach are the company that will be tasked to carry out the repair and they do work out their own speed I'm afraid. If you want you could try calling Sky to see f they have any further updates.

[rottie]

exactly the same scenario for me since early Saturday 7th. No sign of a repair. No communications...

[Michelles51]

Absolute nightmare . I need to do some work from home that can't be done in a public space so can't go to a cafe to work . In the mean time no tv , kids can't do college work here so they have to stay at their dads and I can't work . Sky told me yesterday that open reach don't work weekends either and we continue to pay for services we can't use . 

[TimmyBGood]

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@Michelles51 wrote:

Sky told me yesterday that open reach don't work weekends either 

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For individual domestic broadband repair, that's correct.  ISP monthly subscription doesn't cover the cost of seven day cover.