25 Nov 2024 06:56 PM
The wifi drops, not for long though. It drops for like between 2-4 min, I then think the phone / tablet is slow, check it ond it says connected but no internet - turn the wifi off and back on and its now connected - this happens on more than one device (tablets and phones in the house).
I have reported this previously and i have done multiple fault tests, where it comes back as all is ok. Sky reported back to me that they have tested my line and cant see anything wrong. I have stated that the problem still exist and we need help, but up to now, nothing.
Sky suggest changing to WIFI max (more money) but is that any better / reliable? what if it still persists?
like i said to sky - it's not one intermittent / faulty device - its multiple devices.
The common denominator is the sky hub!!!.
26 Nov 2024 09:35 AM
Posted by a Sky employeeHi there, @Peter200. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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