Broadband order

[Chestnut95]

Hello there I wonder if anyone can help me I placed an order for sky broadband on the 21st August which is supposed to go live on the 5th September I received an email to say the order was successful And that the 5th is provisional and that they would confirm soon Since then I haven't had any other information on my order or anything On the sky account it says my router is awaiting dispatch but it's been saying that since placing the order I just need to know wether the order was successful or not as my current provider is going into administration and changing customers over to utility warehouse who I don't want to be with Thanks

[caesarome]

@Chestnut95 

You have answered your own question about your order namely:

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@Chestnut95 wrote:
I received an email to say the order was successful

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The hub itself is timed to arrive a few days before your activation day so this is why you do not have it yet. Keep an eye on your account for updates.