Discussion topic: Broadband not working
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Message posted on
26 Sep 2024
10:40 AM
- last edited:
26 Sep 2024
12:07 PM
by
KevNewMedia
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Broadband not working
[information removed]
Our internet does not seem to work. None of my devices are working
i I have done a broadband test as suggested and it says it's all fine but I still have no connection. This has been the case for over 2 days noe
I have turned the router off and restarted it but there is still a problem. Can you suggest the next course of action or arrange an engineer visit
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Moderator note: personally identifiable information removed
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All Replies
Message posted on 26 Sep 2024 10:56 AM
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Re: Broadband not working
@BhathiWhen did you last run the broadband test? Was this just after the connection dropped out or after a period of time? Which colour of router do you have black or white?
You are also not talking to Sky we are customers like yourself.
If you have found this solution helpful please tick this as the answer.
Message posted on 26 Sep 2024 11:04 AM
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Re: Broadband not working
Thanks for your response, did not realise that this was a sky commnity help site. finally managed to talk to a sky agent hopefully it will get sorted soon
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