Broadband not working

[Bhathi]

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Our internet does not seem to work. None of my devices are working

i I have done a broadband test as suggested and it says it's all fine but I still have no connection.  This has been the case for over 2 days noe

 I have turned the router off and restarted it but there is still a problem.  Can you suggest the next course of action or arrange an engineer visit 

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Moderator note: personally identifiable information removed

[Highlinder]

@BhathiWhen did you last run the broadband test? Was this just after the connection dropped out or after a period of time? Which colour of router do you have black or white?

You are also not talking to Sky we are customers like yourself.

[Bhathi]

Thanks for your response, did not realise that this was a sky commnity help site.   finally managed to talk to a sky agent  hopefully it will get sorted soon