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Discussion topic: Broadband not working

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This message was authored by: garethseagull

Message posted on ‎02 Jun 2024 12:01 PM

Broadband not working

The second and fourth light on my hub turns orange every 10 mins or so. The second light flashes orange as well. Ive unplugged everything, rebooted it but still no solution. What next? Ive tried ringing  Sky but they have just sent a link to test the broadband again (which says its working) 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎02 Jun 2024 12:06 PM

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@garethseagull 

 

Can you post your hub stats whilst the internet light is green

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: garethseagull

Message posted on ‎02 Jun 2024 12:15 PM

Re: Broadband not working

@cookiemonsteruk is this what you are after? 

IMG_9152.png

 

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This message was authored by: cookiemonsteruk

Message posted on ‎02 Jun 2024 12:18 PM

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@garethseagull 

 

You would need to click maintenance along the top

 

Log in with 

 

Username    admin

Password     sky or wifi password

 

At the bottom of maintenance click show statistics and post that page

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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