Broadband not working

[Tarren74]

My Internet has lost all connection. My router has two green lights and in the middle of them is a orange light. There is no way of contacting sky. I have followed every step possible but still no luck. Is sky broadband down?!

[cookiemonsteruk]

@Tarren74 

Just one outage has been reported in Liverpool today.  

[Tarren74]

Is there a number I can ring?! I cannot find one anywhere 

[Daniel0210]

@Tarren74 

That is one outage reported on here. There are ways to contact Sky. Give them a call. Just dial 150 from your Sky Talk landline in order to possibly become eligible for auto compensation.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

If you need to contact Sky, then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.