Tried to set up new account with sky and it’s input my old address

[Effiemartin]

as title - automatically set up installation for my old address and said my account is suspended so i can't get in contact with anyone?! 

need help! 

[GD1]

@Effiemartin  If you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to first remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[caesarome]

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@Effiemartin wrote:

as title - automatically set up installation for my old address

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Are you trying to place an order @Effiemartin because if so then you need to sign up as a new customer so log out of your old account and start again to place the order.