Broadband not working

[Linhpham]

i have an order and a new contract broadband and you sent me sky hub . It does not work at my house and i can not use it . And about few days after you told my broadband is going to be cancel because another provider take over but i did not order anything from other provider and i did not want to cancel. I called but you told need to be checking and 2-3 days now no one call

me back and answer about this problem. My house now no internet  .

i can not keep like this.!!!

[Chrisee]

@Linhpham I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

The hub you have been sent is almost certainly the one you need Sky's system matches the hub tomthe service thry will provide once any new line has been installed. Sounds like another company has identified the wrong line which is why Sky contacted you, mistakkes happen, simply tell Sky that you dont want tobswitch.

[Addie15]

Hi there, @Linhpham. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147