Broadband not working

[Dimitrij]

My broadband went down on Saturday 10/09/22 with sign of "connceted without internet" (internnet light is amber). After doing all reccomended actions provided online (reset, power reset of HUB and Siro box, plugging and unplugging), repeat the actions with agent online on Sunday, changing the HUB on Monday. Issue still not resolved.

All I get from support is same steps over and over and over.....

Am still expecting an engineer call for 3 days now!!!

I am working from home and realy would like to get service for which am paying.

[TimmyBGood]

@Dimitrij 

After carrying out those steps without success, the inevitable conclusion would be that there's an external fault which requires the network maintainer to step in (Eircom in RoI, Openreach in UK).  Those companies are suppliers to the ISPs and work to their own agreed timescales: unfortunately three working days isn't unusual (Saturday and Sunday won't have counted).  ISPs themselves are not permitted to have their own personnel lay hands on national infrastructure.