Broadband not working

[Kezann]

My broadband is not working, power is green, Internet is amber, WiFi is green.

[caesarome · Accepted solution]

@Kezann 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Hazel+Britcliffe]

Woke up this morning and the internet isn't working 

so no internet & no tv as we have the sky stream 

followed all the steps 3 times to try make it work and nothing 

to be honest we've only had it in 3 weeks and it's not been as good as expected from day one 

moved from virgin with 250mbs to sky 900 and it's not as smooth or fast as it was with virgin 

the gent who installed it had lots of trouble installing and took a lot longer than expected so not sure if all been done correctly and would like this sorting asap please