This discussion topic has been answered Discussion topic: Broadband not working
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Message posted on 17 Apr 2026 04:10 PM
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My WiFi is not working, the light is staying red, I've done all the steps on the help page but nothing is working
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Message posted on 17 Apr 2026 04:14 PM
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@Wificm- a red light on the white hubs means the hub is not connecting to the exchange. Once the line has been down for an hour the online Service Checker will tell you if there is a known issue affecting your line and if there isnt should offer further help. Otherwise call Sky to report the fault.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on 17 Apr 2026 04:14 PM
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@Wificm- a red light on the white hubs means the hub is not connecting to the exchange. Once the line has been down for an hour the online Service Checker will tell you if there is a known issue affecting your line and if there isnt should offer further help. Otherwise call Sky to report the fault.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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