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This message was authored by: Wificm-

Broadband not working

My WiFi is not working, the light is staying red, I've done all the steps on the help page but nothing is working


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This message was authored by: Chrisee Answer

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Wificm- a red light on the white hubs means the hub is not connecting to the exchange. Once the line has been down for an hour the online Service Checker will tell you if there is a known issue affecting your line and if there isnt should offer further help. Otherwise call Sky to report the fault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee Answer

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Wificm- a red light on the white hubs means the hub is not connecting to the exchange. Once the line has been down for an hour the online Service Checker will tell you if there is a known issue affecting your line and if there isnt should offer further help. Otherwise call Sky to report the fault.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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