Discussion topic: Broadband not working
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Message posted on 26 Feb 2025 08:31 PM
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Broadband not working
Very poor service, Been shocking for 4 weeks, Said problem has been fixed today and now won't work at all.. anybody got a number to ring now?
Will be leaving them asap as shocking service and reliability
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All Replies
Message posted on 26 Feb 2025 08:34 PM
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Re: Broadband not working
@Steve41
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.
The posting of full phone numbers isn’t permitted on the forum.
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 26 Feb 2025 09:29 PM
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Re: Broadband not working
Still doesn't work, then get put through to a daft automated service.. reported this days ago, Had an email this evening saying they had been out as fixed the issue. They have actually made it so it does not work AT ALL.
is there an actual number you can ring to speak to an actual person to complain?
Thanks
Message posted on 26 Feb 2025 09:43 PM
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Re: Broadband not working
Same thing happening at my home I've rang them multiple times and they keep telling me different things said it would be fixed weeks ago and they'd have someone out and haven't was told it would be back yesterday and wasn't ... Thinking about just cancelling it now
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