0

Discussion topic: Broadband not working

Reply
This message was authored by: Steve41

Broadband not working

Very poor service, Been shocking for 4 weeks, Said problem has been fixed today and now won't work at all.. anybody got a number to ring now?

Will be leaving them asap as shocking service and reliability 

Reply

All Replies

This message was authored by: Daniel0210

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Steve41 
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Avatar for Steve41
Level 1 icon
Topic Author
This message was authored by: Steve41

Re: Broadband not working

Still doesn't work, then get put through to a daft automated service.. reported this days ago, Had an email this evening saying they had been out as fixed the issue. They have actually made it so it does not work AT ALL.

is there an actual number you can ring to speak to an actual person to complain?

Thanks

This message was authored by: Aisling5

Re: Broadband not working

Same thing happening at my home I've rang them multiple times and they keep telling me different things said it would be fixed weeks ago and they'd have someone out and haven't was told it would be back yesterday and wasn't ... Thinking about just cancelling it now

Reply