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Discussion topic: Broadband not reaching

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Avatar for Sj37
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This message was authored by: Sj37

Message posted on ‎25 Nov 2024 05:40 PM

Broadband not reaching

Hi there, I order and activated my sky Broadband in September, I was previously with BT which reached to my office. 
I have received one sky pod which doesn't seem to reach. I am only noticing now as I have absence from work due kidney infections and kidney operation. 
is there anything that can be done either an additional pod or engineer help.

Thanks Sammyjo

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎25 Nov 2024 05:48 PM

Re: Broadband not reaching

Posted by a Superuser, not a Sky employee. Find out more

@Sj37 if you are paying for WiFi Max which is likely if you have one pod call Sky as they should arrange for an engineer to come out and can recommend up to 2 extra pods see https://www.sky.com/help/articles/sky-wifi-max

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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