Discussion topic: Broadband not connecting

This message was authored by: Mariesesay90 · ‎24 Jun 2024

Hello, I've been having problems connecting to my broadband and it is getting very annoying.

This message was authored by: mae-3 · ‎24 Jun 2024

Looks like the internet light is off, can you please post the router stats by accessing via the broadband internet router, a post at the top of the forum shows how to post the router stats. In that post, there are instructions on how to perform a broadband line test which will allow you to book an engineer if it finds a fault.

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This message was authored by: Highlinder · ‎24 Jun 2024

@Mariesesay90 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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Discussion topic: Broadband not connecting

Broadband not connecting

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