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Discussion topic: Connection dropping

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This message was authored by Kelly118 This message was authored by: Kelly118

Connection dropping

Having constant issues with broadband, both WiFi and connected through ethernet. The connection seems to drop, teams calls stop working, videos stop buffering and won't load and emails/messages don't send.

When I do the online check it states everything is fine, all lights stay green on the router and the internet itself stays connected, it just seems like it stops working for small periods of time? 

Any help would be very much appreciated, thank you.

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This message was authored by mae-3 This message was authored by: mae-3

Re: Connection dropping

@Kelly118 

 

The Internet zone switching may impact the Internet system for short periods, how long the outages for a few seconds less than 10 times a day isn't considered a fault.

 

Recommend the user keep a log of outages and the period of the outages currently.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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