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Discussion topic: Broadband losing connection multiple times a day

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This message was authored by: EmzR723

Message posted on ‎21 Jun 2024 05:06 PM

Broadband losing connection multiple times a day

This week my boardband has lost connection a number of times each day. I work from home so this is really annoying as I have been on work calls and its drop. my router statistics are below. Can someone please advise what I can do to stop this from happening. I have reset my router and its still happening.

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This message was authored by: TimmyBGood

Message posted on ‎21 Jun 2024 05:30 PM

Re: Broadband losing connection multiple times a day

Posted by a Superuser, not a Sky employee. Find out more

@EmzR723 

 

I'd say that's a dodgy external line: the noise margin is too high and speed is being capped by Openreach DLM.

 

You need to log a fault with Sky for investigation.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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