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This discussion topic has been answered Discussion topic: Broadband keeps going off

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This message was authored by: Holmesey

Broadband keeps going off

My WiFi keeps going off and then back on and when its on its super slow and every few mins it goes off again

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This message was authored by: Holmesey Answer

Re: Broadband keeps going off

Thank you for your help, its the same test that I've been doing via the app for weeks but via your link it's offered me the option for an engineer to come out that I've now booked. I'll let you know how I get on, thanks again

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This message was authored by: caesarome

Re: Broadband keeps going off

Posted by a Superuser, not a Sky employee. Find out more

@Holmesey 

When it goes off what lights are lit on your broadband hub ?

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This message was authored by: Holmesey

Re: Broadband keeps going off

The 1st and 3rd lights are still on. The 2nd amd 4th lights are either off of amber/orange. Everytime I do and health check via my sky app it picks up an issue but then all 4 lights come back green and I have to restart all over again 🤦‍♂️

This message was authored by: caesarome

Re: Broadband keeps going off

Posted by a Superuser, not a Sky employee. Find out more

@Holmesey 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

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This message was authored by: Holmesey Answer

Re: Broadband keeps going off

Thank you for your help, its the same test that I've been doing via the app for weeks but via your link it's offered me the option for an engineer to come out that I've now booked. I'll let you know how I get on, thanks again

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