This discussion topic has been answered Discussion topic: Broadband keeps going off
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Message posted on 04 Jun 2026 12:09 PM
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Message posted on 04 Jun 2026 12:27 PM
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Thank you for your help, its the same test that I've been doing via the app for weeks but via your link it's offered me the option for an engineer to come out that I've now booked. I'll let you know how I get on, thanks again
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Message posted on 04 Jun 2026 12:18 PM
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Re: Broadband keeps going off
When it goes off what lights are lit on your broadband hub ?
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Message posted on 04 Jun 2026 12:20 PM
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Re: Broadband keeps going off
The 1st and 3rd lights are still on. The 2nd amd 4th lights are either off of amber/orange. Everytime I do and health check via my sky app it picks up an issue but then all 4 lights come back green and I have to restart all over again 🤦♂️
Message posted on 04 Jun 2026 12:21 PM
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Re: Broadband keeps going off
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
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Message posted on 04 Jun 2026 12:27 PM
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Thank you for your help, its the same test that I've been doing via the app for weeks but via your link it's offered me the option for an engineer to come out that I've now booked. I'll let you know how I get on, thanks again
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