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Discussion topic: HP PrinterDeskjet 4100 won’t connect

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This message was authored by: Marge6

HP PrinterDeskjet 4100 won’t connect

Hi,  l have just joined Sky and have a black router which looks very basic. I can't get my HP printer to connect to it. Neither device has a WPS button . Can anyone help please?

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This message was authored by: TimmyBGood

Re: HP PrinterDeskjet 4100 won’t connect

Posted by a Superuser, not a Sky employee. Find out more

@Marge6 

 

The Sky Broadband Hub has its WPS button low on the right hand edge.

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: TimmyBGood

Re: HP PrinterDeskjet 4100 won’t connect

Posted by a Superuser, not a Sky employee. Find out more

@Marge6 wrote:

Hi,  l have just joined Sky and have a black router which looks very basic. 


Note that if you placed an order for Sky Stream subscription television at the same time as Sky Broadband, they'll typically send the television 'puck' before the Hub is despatched.

 

A Stream puck has a digital terrestrial television aerial socket, ethernet port, HDMI output and power.

 

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* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: caesarome

Re: HP PrinterDeskjet 4100 won’t connect

Posted by a Superuser, not a Sky employee. Find out more

@Marge6 

Your printer might not have a WPS button but you instead need to press the Wifi button for about 3 seconds until is starts blinking then press the WPS one on the broadband hub for 3 to 5 seconds. When the Wifi loght on the printer stops blinking then it should have connected.

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