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Discussion topic: Broadband keeps dropping out

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This message was authored by: SamBB1

Broadband keeps dropping out

We moved to sky broadband last week.  Now the internet is constanly dropping out. We also can't sream films upstaits at all.

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This message was authored by: caesarome

Re: Broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@SamBB1 wrote:

We also can't sream films upstaits at all.


@SamBB1 

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

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