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Discussion topic: Broadband keeps dropping out

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This message was authored by: Mpe1

Broadband keeps dropping out

Using the sky provided router. My internet keeps dropping out. This has been happening for around 3-4 days now. 2nd and 4th lights on the router are currently showing orange (2nd is flashing). I have tried resetting the router but it hasn't really helped. I have tried disconnecting and reconnecting all of the cables but that hasn't worked either. 

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This message was authored by: Chrisee

Re: Broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Mpe1 the recent wet weather has caused many similar faults on partial fibre connections using the copper phone lines. If this applies in your case unless Sky's service checker in the My Sky app offers to book an engineer's appointment it is unlikely Openreach will intervene as the systems are designed to adjust to stabilise the connection however this can take a week or so to do so.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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