0

Discussion topic: WiFi keeps turning off for a few seconds

Reply
This message was authored by: Smw2003

WiFi keeps turning off for a few seconds

For the last few days my WiFi keeps going off for a few seconds then kicking back in. I've tried turning off the router etc but it keeps happening

Reply

All Replies

This message was authored by: Chrisee

Re: WiFi keeps turning off for a few seconds

Posted by a Superuser, not a Sky employee. Find out more

@Smw2003 check what happens to the lights on your Sky hub (see https://www.sky.com/help/articles/hub-lights-explained-start) when your connection drops. If you are still on a service using the copper phone line the recent very wet weather can cause the line to drop and reconnect

 

Whether Sky can get Openreach to do anything is down to the number of droops and how long the issue is running. If your line meets the threshold tge Service Checker in the My Sky app should be able to offer an engineer's appointment. If it doesnt call Sky but they will probably say the same thing. If water is the issue it should improve when the weather improves.

 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply