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Discussion topic: Broadband keeps dropping out completely.
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This message was authored by: jciaran
Message posted on 15 Mar 2024 07:37 AM
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Broadband keeps dropping out completely.
Periodic drop out of all broadband. Happening throughout the day. Recent development, about 10 days. Only developed after recent local faults in system. All my connections are fine. All systems rebooted etc. This is a system dropout problem.
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This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 15 Mar 2024 09:08 AM
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Re: Broadband keeps dropping out completely.
@jciaran When the fault is happening could you run the broadband test please.
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If someone has helped give them Like.
If you have found this solution helpful please tick this as the answer.
If you have found this solution helpful please tick this as the answer.
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