Broadband
0

Discussion topic: Broadband keeps cutting out

Reply
Pin1
What's this?
This message was authored by Pin1 This message was authored by: Pin1

Broadband keeps cutting out

‎08 Sep 2024 04:47 PM

Had sky for just over one week. And internet keeps dropping. My wife works from home 2 days a week and is now having problems with video calls and just cutting out in general. Also keeps cutting out on TV, can't even watch Netflix as it cant download
Report post
Post 1 of 4
292 Views
Reply
0 Likes
Reply

All Replies

Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband keeps cutting out

‎09 Sep 2024 10:47 AM

Posted by a Superuser, not a Sky employee. Find out more

@Pin1  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 4
288 Views
Reply
0 Likes
Pin1
What's this?
Topic Author
This message was authored by Pin1 This message was authored by: Pin1

Re: Broadband keeps cutting out

‎09 Sep 2024 10:54 AM

@Superuser iits black 

Report post
Post 3 of 4
280 Views
Reply
0 Likes
Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband keeps cutting out

‎09 Sep 2024 11:08 AM

Posted by a Superuser, not a Sky employee. Find out more

@Pin1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 4 of 4
266 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion