Broadband keeps cutting out

[LADYBIRD+2405]

Broadband keeps dropping out loosening Internet for about 4 sec then comes back

[Wahid99]

Same problems here. My internet light on the router is very faded and have no connectivity. 

[cookiemonsteruk]

@LADYBIRD+2405 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Grumpywithsky]

Since the big Sky outage a week ago mine has been so bad that gaming is impossible, if it doesn't get sorted the only option will be to move.

[LADYBIRD+2405]

Router Statistics

System Up Time: 00:47:36

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 6224 9154 0 2218 2122 00:01:59 LAN Up 93602 66211 0 1765762 80112 00:47:36 WLAN (2.4 GHz) Up 26522 12168 0 930 0 00:45:47 WLAN (5 GHz) Up 638879 198195 0 930 832 00:45:46

---

Broadband Link Downstream Upstream Connection Speed 40000 kbps 9999 kbps Line Attenuation D1(9.3 dB) , D2(18.7 dB) , D3(28.8 dB) U0(6.1 dB) , U1(16.2 dB) , U2(22.6 dB) Noise Margin 20.3 dB 21.8 dB

---

Poll Interval:

Seconds (at least 3s): 

[cookiemonsteruk]

@LADYBIRD+2405 

I can see it dropped 2 hours ago.

You line attenuation suggests you could get 80Mbps. Did you specifically request a 40Mbps line. 

Any idea what your minimum guaranteed speed is ?

[LADYBIRD+2405]

No idea on either of these off the top of my head, I'm afraid.

[cookiemonsteruk]

@LADYBIRD+2405 

If you have the my sky app could you run tests in the broadband section. When that test finishes you can click on your broadband speed. After that click on the blue check my broadband button and post the info on that screen.

[LADYBIRD+2405]

Said 40.0 Mb/s

[cookiemonsteruk]

@LADYBIRD+2405 

It said minimum guaranteed speed is 40Mbps. ? Could you copy and paste the screen you're reading that from

[LADYBIRD+2405]

[cookiemonsteruk]

@LADYBIRD+2405 

Ok, click on the box that shows 40Mbps.  On the next screen click on the blue check my broadband box and post the resulting table that gives us more info.

Either you have a very bad line or you opted for a 40Mbps profile as opposed to 80Mbps

[LADYBIRD+2405]

[LADYBIRD+2405]

[cookiemonsteruk]

@LADYBIRD+2405 

I would advise you to contact sky as its showing an unstable connection

Contact sky as below

150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland