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Discussion topic: Broadband issues

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This message was authored by: Murph33

Broadband issues

My broadband keeps cutting out which cuts off skyQ and the mini box
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This message was authored by: caesarome

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@Murph33 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: Murph33

Re: Broadband issues

Thank you I ran the test and it came out fine then ran it again and it showed faults. They are sending an engineer tomorrow. 

Thank you fir your reply.

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