Discussion topic: Broadband issues
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Message posted on 06 May 2025 04:43 PM
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Broadband issues
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Message posted on 06 May 2025 05:15 PM
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Re: Broadband issues
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 06 May 2025 06:49 PM
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Re: Broadband issues
Thank you I ran the test and it came out fine then ran it again and it showed faults. They are sending an engineer tomorrow.
Thank you fir your reply.
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