Broadband down since 16:15 today, no detail on the problem just an automated message on the sky app saying you have a broadband problem in your area and it can take up to 2 days to fix! Any chance of telling us what the problem is Sky, we are adults and can grasp concepts. We have no idea what you are doing about it, who may be fixing it, when it will be back, nor any apologies for inturpting the connection and ending all activities. It's just not good enough, if this was a power outage or water outage, those provider networks would have had detailed information on what they are doing and when it will be fixed. You are charging a significant levy for broadband but seem to have no infrastructure to inform customers of problems, if you provide your service 24/7 which you do, why aren't you providing 24/7 help to customers, I realise that this may need engineers or technicians to resolve but some information would be useful! As a footnote gigaclear and virgin have now run fibre optic high speed broadband to the entrances of every house in our town, so what makes you better than those?
