Discussion topic: Broadband issues - no internet LED

This message was authored by: Archibald84 · ‎15 Mar 2024

Internet connection has been on and off for the past two days. Yesterday it was unstable all

morning then settled down after lunch.

today it was fine most of the day just a couple of interruptions in the afternoon.

this evening it has gone down totally.

its a sky Q hub.

I have power and wireless LEDs on.

Internet LED is off but ocassionally blinks amber for a few seconds.

have tried disconnecting and reconnecting phone line.

Have reset the hub, this seemed to work momentarily then lost connection again.

neighbours are on BT and having no issues.

Help!

This message was authored by: Highlinder · ‎15 Mar 2024

@Archibald84 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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