Broadband issues ME2 kent

[ME4-6]

Looks like their customer service phone number is a secret 

[Daniel0210]

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@ME4-6 wrote:

Looks like their customer service phone number is a secret 

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@ME4-6 

No. Just dial 150 from your Sky Talk landline. 

[ME4-6]

Thanks appreciate the reply but we don't have a landline 

[Daniel0210]

@ME4-6 
You do, you just choose to not have a phone connected to it. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

[Dan73]

Still no broadband rochester area. 

[Daniel0210]

Hopefully it'll be back soon but the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates from 01/04/24).

[Paulk3]

I'm in Rochester and still no broadband.  Just phoned sky they said they are aware of the issues although on the sky app says no reported issues!!

[Vince59]

Thanks, you just saved me a call - 

[Arch82]

Mine has been down all day to in ME7 area 🙈

[Turethir]

Mine is finally back! Anyone else?

[ME4-6]

Yep mine just now 

[Martin545454]

Currently having broadband issues in the ME8 region, on and off, how long is going to take to get this sorted