22 Jun 2024 11:26 AM
22 Jun 2024 12:31 PM - last edited: 22 Jun 2024 12:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@Stephen31091 wrote:
finally got help they said its my cable from the socket to the hub after sky sent the wrong cable I gave up and purchased one myself and the issue continues
Has the Sky broadband ever worked at the address?
Which cable did you have to buy?
22 Jun 2024 12:33 PM
Yes never had an issue in the 4 years with sky then all of a sudden it goes off I did a reset it comes back and goes again after a few minutes haven't had a solid connection for a while now just have to wait for the engineer next week
22 Jun 2024 12:35 PM
The cable I had to replace was the purple plug one from the socket to the router adsl I think it's called l, it's the only one besides the power cable I have in as I don't use a phone line with having children don't want a bill hahaha
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