Broadband issue

[Tomhoyle92]

I had new broadband fibre fitted on Friday, the connection keeps dropping in and out I have spent all weekend trying to sort it and whenever I run checks everything comes back saying no issues. I can assure you that there is an issue. I have done everything possible and even tried phoning sky direct but can never get through to the department I need I just get told we will run test which always comes back with no issues. I have sent messages on twitter and they have been no help either. 

[Chrisee]

@Tomhoyle92 I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Tomhoyle92 an invite to chat.

[Tomhoyle92]

Nope still not sorted slightly better but still having issues, phoned sky 4 times yesterday and 9 times today still not sorted just repeating myself and doing the same tests and checks. Hoping it gets sorted if not I'll phone again tomorrow. Also hoping if it's not sorted by Friday I get 1/4 of my broadband bill knocked off for having no internet. Surely I can't be expected to pay for a service I'm not getting? 

[jamesn123]

@Tomhoyle92 

According to Sky's compensation rules you will not get any compensation for this as you have a dropping connection whereas they only pay out for a total loss of service.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Tomhoyle92]

I have responded and I'm still having issues got told to wait 48 hours but it's still not right will be phoning tomorrow