0

Discussion topic: Broadband is slow

Reply
Avatar for Heidi57
Level 1 icon
What's this?
This message was authored by: Heidi57

Message posted on ‎22 Aug 2025 12:27 PM

Broadband is slow

The test run through your site does not agree with another broadband speed checker I have used. The speed is sluggish, and the external checker shows that I am getting 24.56 Mb/s download, which is well below what it should be. Can you check my system please.

Report post
Post 1 of 3
135 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎22 Aug 2025 12:36 PM

Re: Broadband is slow

Posted by a Superuser, not a Sky employee. Find out more

@Heidi57  Non one here can check anythiong to do with your account.  The speeds shown on the website/mysky app are to the hub, are you running speed tests on a wifi device or over ethernet?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 3
131 Views
0 Likes
Reply
Avatar for Heidi57
Level 1 icon
What's this?
Topic Author
This message was authored by: Heidi57

Message posted on ‎22 Aug 2025 01:05 PM

Re: Broadband is slow

When I submitted my query I thought it was to the team at Sky and not the community. I will need to see if I can contact them directly.

 

I am running the test from my computer, which is using the Wifi.

 

Report post
Post 3 of 3
116 Views
0 Likes
Reply
Reply