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Discussion topic: Broadband is slow

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This message was authored by: Heidi57

Message posted on ‎22 Aug 2025 12:27 PM

Broadband is slow

The test run through your site does not agree with another broadband speed checker I have used. The speed is sluggish, and the external checker shows that I am getting 24.56 Mb/s download, which is well below what it should be. Can you check my system please.

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This message was authored by: GD1

Message posted on ‎22 Aug 2025 12:36 PM

Re: Broadband is slow

Posted by a Superuser, not a Sky employee. Find out more

@Heidi57  Non one here can check anythiong to do with your account.  The speeds shown on the website/mysky app are to the hub, are you running speed tests on a wifi device or over ethernet?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Heidi57

Message posted on ‎22 Aug 2025 01:05 PM

Re: Broadband is slow

When I submitted my query I thought it was to the team at Sky and not the community. I will need to see if I can contact them directly.

 

I am running the test from my computer, which is using the Wifi.

 

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