Broadband is orange light

[Jane+Arkinsaw]

My net keeps going

[Kimspam]

Mine isn't working either. The hub is flashing green and the wall is green. Done the checks on the app and its not working. Done a referral and been told 72 hours for someone to get back to me but its new years so add an extra 24 on to that. 

[Daniel0210]

@Kimspam @Jane+Arkinsaw 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.