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Discussion topic: Broadband is not working
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This message was authored by: Nikhil9
Message posted on 05 Feb 2026 06:23 AM
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Broadband is not working
Only wifi and power light is showing there's no internet line can you send someone to check it .
Thank you
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 05 Feb 2026 07:02 AM
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Re: Broadband is not working
@Nikhil9 you are not talking to Sky by podting in the forum. Once your connection has been down for an hour the Service Checker in the My Sky app run overca mobile cinnection will run you through some tests before offering to book an engineer to check the line. Alternstively you can call Sky when their lines open around 8am be taken through the same tests before the agent books an engineer.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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