Broadband is down

[Winion]

My sky hub has a flashing green light, no broadband connection. What should I do?

[JimM1]

@Winion If it has just started doing it leave it alone!

[Winion]

It's blown down about 2 hours

[caesarome]

@Winion 

Try going through this:
https://www.sky.com/help/articles/hub-lights-explained-start

[Winion]

I've gone through the procedure numerous times for a slow flashing green light on the hub and I come back to the same message "we couldn't find an issue" and direct me to the community for further assistance. How can I contact sky to sort this out?

[JimM1]

@Winion You cant, they are closed now until 8am tomorrow morning, you could try the social media at the bottom off the page if you wish!

[Winion]

Thanks,  where would I find the contact details so I can chase this up tomorrow?

[JimM1]

@Winion Try the contact us option!

[Daniel0210 · Accepted solution]

@Winion 
Call Sky by dialling 150 free from your Sky Talk landline if it's still working.

These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟣 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟣online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

[Reegee]

What is going on with your service? 

[Daniel0210]

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@Reegee wrote:

What is going on with your service? 

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@Reegee 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Do you have a broadband issue? 

You have posted at 01:17am. Any broadband issues between midnight and 6-7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.