Broadband intermittently freezes

[PT15]

Need help. My internet keeps intermittently freezing. This is for short periods and then it corrects its self. Last night for example I was watching a film and the freezing occurred about 30 times. When I check through Sky it's says there is a fault. When I click on sort fault it runs checks and says everything is okay and normal. I'm bemused and frustrated.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[Olson+ob]

I have the same issue, I had a new router a few months ago but it hasn't solved the problem, my laptop freezes at least 20 times a day. I've done the usual checks about positioning, rebooting etc but no improvement 

[PT15]

I've had some success I think in dealing with the issue. I managed to do a hard reset of my hub, holding the reset button for a long time rather than just a quick press. Since then things have been better. But you've probably already tried that.

Although it is intermittent so time will tell.

I live in an area that doesn't do super fast, still have copper into the house. I'm now up to 25mbs for download but only 0.6 for upload. I'm sure this is part of my problem but Sky just say this is within normal parameters, not within their control. Which I don't believe for one moment.

[JimM1]

@PT15 Post you router stat's up.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

[Olson+ob]

No change I'm afraid it's actually getting worse but the broadband speeds seem ok, must be a faulty router

[JimM1]

@Olson+ob You are aware that you are not posting to sky on the Forum?