I was due to have my broadband installed on the 20th October, it did not happen, I took the day off work and waited and no one came. I spoke with your customer service team on the 19th to confirm it was coming and was assured it was going ahead, I spoke with someone on your customer service team every single business day since then, I still have no answer as to when it will be installed. I believe at this stage you are in breach of contract, your company have not done what you agreed to do and have no plan as to when it might happen. Your service agents are nice and try to help but the situation is not resolved and has no plan for resolution. My internet contract with Virgin Media finished today so I am now without internet and I believe that is your companies fault. You managed to get the tv equipment installed as agreed but not the internet.
