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Discussion topic: Broadband hub not working

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This message was authored by: SM321

Broadband hub not working

My broadband hub can't hold a stable connection, will work for 10 minutes then cut out and the led for the internet on the hub flashes orange and wont connect back to the internet for over an hour. Just keeps trying to connect itself with no luck.

tried following all the reset guides etc but no luck.

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This message was authored by: caesarome

Re: Broadband hub not working

Posted by a Superuser, not a Sky employee. Find out more

@SM321 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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