Broadband hub not working

[AnnaRD96]

We had a mighty thunderstorm last night and there has been no power getting to our broadband hub since. Plug sockets are working, seems it's just killed off the hub. Can't get through on the phones to speak to anyone! 😞 are we entitled to a new box? Anyone have any advice please?

[Greenfingers001]

Hi there @AnnaRD96 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147